Since releasing our Network Scan Module for Docova, I have noticed that many of our clients are using it for applications other than scanning.  

Recently, one of our customers wanted a link on their intranet that would initiate a Help Desk request.  They use Docova for capturing and processing help desk tickets.  This is a simple Docova Custom Doctype that has fields that capture the details for the support call and an appropriate workflow.   Creating the ticket is simple,  as the document creation is just a  URL you can paste behind a button on the intranet page.  However if you link directly to Docova, the user needs the Docova Web Components installed on the local machine making the request.  Not everyone in the company has a Docova license.   Some of the requests come from users working from home on their personal computers.   We had discussed doing some customization to get around this, but it never made it to the quote/budget phase.  

This customer purchased the Docova Scan Module, for entering in scanned documents from a network scanner.   What they quickly realized is that they could use the same application for processing the Help Desk tickets via the intranet.    They called the other day, proud as punch, saying they automated the help desk ticket entry via the intranet themselves.

What they did  was simply capture the support request on the intranet and mailed it into the Docova Scan Module.  The scan module converts the email to a Docova Document type, in this case the Help Desk Ticket, and drops it into a designated folder.  The body of the email goes into the body of the ticket, the username is populated, and the workflow kicks off to alert the appropriate support staff.  

No need for any Docova client software.  No customization required.  15 minutes and done.